The company aims to provide best customer service and is consistently striving on creating a robust and efficient customer service platform

If the customers have any issues or wish to register a complaint, they can reach us at any of the following :

Telephone : The customer can call us at Customer Care No. +912942415266,

Email ID : info@hridayfin.com.

Write to us : Alternatively the Customer can write to us at Hriday FinCorp (P) Ltd. 341 S.M.Lodha Complex, 2nd Floor, Shastri Circle, Udaipur – 313001.

General

  • 1. The Company shall not interfere in the affairs of the borrower except for the purposes provided in the Loan Agreement unless new information, not earlier disclosed by the borrower, has come to the notice of the Company .
  • 2. In the matter of recovery of loans, HFPL shall follow the usual measures as per the laid down guidelines and existing provisions and would operate within the legal framework and in compliance with the applicable laws and regulations.
  • 3. The Company would not resort to undue harassment, viz., persistently bothering the borrowers at odd hours, use of muscle power for recovery of loans etc. In this regard, HFPL has an established code of conduct for debt collection wherein our staff or any person authorized to represent the Company in collection of dues are extensively trained.

HFPL collection policy is built on courtesy, fair treatment and persuasion. We believe in customer confidence and long-term relationship. Our staff or any person authorized to represent us in collection of dues or/and security repossession will identify himself/herself and interact with our customers courteously

We will provide our customers with all the information regarding dues and will give sufficient notice for payment of dues. All customers will be contacted ordinarily at the place of their choice, , in the absence of a specified place at the residence of the customer and if the customer is unavailable at the residence, at the customer's place of business/occupation.

We will respect privacy of the customer and all our interactions will be in a civil manner. All assistance will be provided to our customers to resolve differences or disputes in a mutually acceptable manner, if any, regarding the dues.

In case of receipt of a request from the borrower for transfer of the borrower account, the consent or otherwise i.e. objection of the Company, if any, shall be conveyed within 21 days from the date of receipt of such request. Such transfer shall be as per transparent contractual terms in consonance with law.

The 'Vernacular Declaration' shall be taken from all the customers stating “In case you are unable to understand the contents in English Language, we request you to contact us at any of the branches or on the details as available on the website www.hridayfin.com.

At our branches, we display the name and contact details (Telephone / Mobile nos. / Email Address) of the Grievance Redressal Officer, Regional Office of the RBI and Grievance Redressal Mechanism followed by us.

" Hriday Fincorp, A world of possibilities "